@bulk-vh I worked 114 hours this week, seeeeeeeeeee. In that time I successfully identified two extra spaces, one missed comma, and three misplaced semi colons. Seeeeeeee. Apalled to think those documents came perilously close to going out!
I went to Wendy's this weekend and went through the drive-thru. This Wendy's has implemented an AI chat bot that takes your order at the drive-thru speaker.
There were two errors with my order (wrong condiments on wife's burger, one wrong drink).
Needless to say, AI is going to need a few more years to work out the kinks before I'm worried about mass-scale replacements of anything.
@bulk-vh I worked 114 hours this week, seeeeeeeeeee. In that time I successfully identified two extra spaces, one missed comma, and three misplaced semi colons.
I went to Wendy's this weekend and went through the drive-thru. This Wendy's has implemented an AI chat bot that takes your order at the drive-thru speaker.
There were two errors with my order (wrong condiments on wife's burger, one wrong drink).
Needless to say, AI is going to need a few more years to work out the kinks before I'm worried about mass-scale replacements of anything.
@bulk-vh shiiiiiiiiit. the guy i know who went to work at sidley was probably top 5 in the class. there aren't a lot of guys there who played every intramural sport during law school
Needless to say, AI is going to need a few more years to work out the kinks before I'm worried about mass-scale replacements of anything.
AI didn't screw that part up. The human did.
When will AI replace overseas Call Centers? I can never understand "Reggie". I'm pretty sure he called me from Bangalore to tell me that they were doing work in my neighborhood and wanted to offer me a free quote for new windows, but I can't be sure.
Hope is not optimism, which expects things to turn out well, but something rooted in the conviction that there is good worth working for. - Seamus Heaney, Irish poet and likely Hoosier basketball fan. POTFB
Needless to say, AI is going to need a few more years to work out the kinks before I'm worried about mass-scale replacements of anything.
AI didn't screw that part up. The human did.
When will AI replace overseas Call Centers? I can never understand "Reggie". I'm pretty sure he called me from Bangalore to tell me that they were doing work in my neighborhood and wanted to offer me a free quote for new windows, but I can't be sure.
Based on what I've personally witnessed:
Collections - Tier 1 (initial call and f/u including payment agreement scheduling) - already viable and probably eradicates offshore within 12-24 months depending on implementation timelines. Tier 2 - (conflict res / 2nd stage collections) 2-3 years.
Outbound calls for data gathering or verfication - already viable and probably similar timeline as above. 12-24 months
Inbound calls - trickier but 2-3 years and it's largely gone
Essentially any telephony based customer service is a dodo at this point. Like touching paper as part of your job 15 years ago. now, is there a world where a product/company differentiator is the ability to speak with a human? Sure, I guess so but that will be a boutique experience and costly. Addtionally, most of the utes don't want to talk with a human anyway.
The real killer will be the next stage of process automation, beyond the phone. It's gonna get bumpy over the next 5 years. Shit, Mythos is already "too powerful" to release to the public. Once they tame that it's going to game over for a ton of decent paying white collar jobs. I know a lot of people like to joke that AI sucks and it "hallucinates" and whatever. Guys, it's 4 years old and it's doubling it's capacity every 6-8 months. Give it 5 years.
"Oh no, no computer could do my job. I'm so smart and important!" You also cost $150,000 a year. Your days are numbered.
Wheeeeeeeeeeeeeeee
Seriously, this is a bit doomerish but tell me if it's not eerily on point relative timeline.
@jdb LOL he was an associate. Funny story at that same time i was in so fla practicing and they all went to flight school down in boynton. our firm actually represented the bin laden family on shit. anyway long story short our building kept getting bomb threats. we'd have to evacuate and stand out side. hundreds and hundreds of people. anyway one day we were all out there and i was in a trance looking at the building and said: come on. blow up. bunch of people bust out laughing. didn't really sit well with my bosses tho
